Privacy Policy

1. Introduction

Sanjeevani Cos Derma ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our medical services in compliance with Indian data protection laws and international standards.

2. Information We Collect

2.1 Personal Information

• Name, age, and contact details
• Medical history and health information
• Treatment preferences and consultation notes
• Payment and billing information
• Communication records (emails, calls, messages)

2.2 Technical Information

• IP address and browser information
• Website usage data and analytics
• Cookies and tracking technologies
• Device information and preferences

3. How We Use Your Information

3.1 Medical Services

• Providing medical consultations and treatments
• Maintaining medical records and treatment history
• Scheduling appointments and follow-ups
• Emergency medical care when necessary

3.2 Communication

• Responding to inquiries and providing support
• Sending appointment reminders and health tips
• Marketing communications (with consent)
• Important updates about our services

4. Data Protection & Security

4.1 Security Measures

We implement robust security measures including:

• Encrypted data transmission and storage
• Secure servers with regular security updates
• Access controls and staff training
• Regular security audits and assessments

4.2 Medical Data Protection

Medical information is treated with the highest level of confidentiality in accordance with medical ethics and Indian healthcare regulations. Access is restricted to authorized medical personnel only.

5. Sharing of Information

5.1 We May Share Information With:

• Medical professionals involved in your care
• Laboratory and diagnostic service providers
• Insurance companies (with your consent)
• Legal authorities when required by law

5.2 We Do NOT Share Information With:

• Third-party marketers without consent
• Social media platforms for advertising
• Data brokers or analytics companies
• Any unauthorized parties

6. Your Rights

6.1 Under Indian Data Protection Laws, You Have the Right To:

• Access your personal and medical data
• Correct inaccurate information
• Request deletion of data (subject to medical record requirements)
• Withdraw consent for marketing communications
• File complaints with data protection authorities

7. Cookies and Tracking

7.1 Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us improve our website (with consent)
• Preference Cookies: Remember your settings and preferences

7.2 Managing Cookies

You can control cookies through your browser settings or our cookie consent banner. Disabling certain cookies may affect website functionality.

8. International Data Transfers

Your data is primarily stored and processed in India. If we need to transfer data internationally, we ensure adequate protection measures are in place in compliance with Indian data protection laws.

9. Data Retention

9.1 Retention Periods:

• Medical Records: As per Indian medical record retention requirements
• Marketing Data: Until consent is withdrawn
• Website Analytics: 26 months maximum
• Communication Records: 3 years for service quality

10. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children without parental consent. Medical treatment for minors requires parental/guardian consent and involvement.

11. Third-Party Services

11.1 We Use the Following Third-Party Services:

• Google Analytics: Website analytics (anonymized)
• WhatsApp Business: Patient communication
• Payment Processors: Secure payment handling

Each service has its own privacy policy, and we ensure they meet our data protection standards.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or direct communication.

13. Contact Information

13.1 For Privacy-Related Inquiries:

14. Compliance

This Privacy Policy complies with:

• Information Technology Act, 2000 (India)
• Information Technology (Reasonable Security Practices) Rules, 2011
• Personal Data Protection Bill (India)
• Medical Council of India guidelines
• GDPR (for international patients)