Terms of Service

1. Acceptance of Terms

By accessing our website, booking consultations, or receiving medical services from Sanjeevani Cos Derma, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

2. Medical Services

2.1 Scope of Services

Sanjeevani Cos Derma provides:

• Hair transplant procedures (FUE, Pen-Implanter)
• Non-surgical hair treatments (GFC, PRP)
• Dermatological and cosmetic treatments
• Medical consultations and assessments
• Post-treatment care and follow-up

2.2 Medical Consultation Requirement

All treatments require a thorough medical consultation and assessment. Treatment recommendations are based on individual medical evaluation and may vary from general information provided on our website.

3. Patient Responsibilities

3.1 Medical History Disclosure

Patients must:

• Provide complete and accurate medical history
• Disclose all current medications and supplements
• Inform about allergies and previous adverse reactions
• Report any changes in health status

3.2 Pre and Post-Treatment Care

Patients are responsible for:

• Following pre-treatment instructions
• Attending all scheduled appointments
• Adhering to post-treatment care guidelines
• Reporting any complications immediately

4. Treatment Outcomes and Expectations

4.1 Individual Results

Treatment results vary among individuals based on factors including age, health condition, hair characteristics, and adherence to treatment protocols. We cannot guarantee specific outcomes.

4.2 Realistic Expectations

During consultation, we provide realistic expectations based on your individual case. Final results may take 12-18 months for hair transplant procedures.

5. Informed Consent

5.1 Treatment Consent

Before any procedure, patients will receive detailed information about:

• Treatment procedure and techniques
• Expected outcomes and timeline
• Potential risks and complications
• Alternative treatment options
• Post-treatment care requirements

5.2 Photographic Consent

With explicit consent, we may take before/after photographs for medical records and educational purposes. Patient identity will be protected in any public use.

6. Payment Terms

6.1 Payment Methods

We accept:

• Cash payments
• Credit/Debit cards
• UPI and digital payments
• EMI options (subject to approval)

6.2 Payment Schedule

Payment terms will be discussed during consultation. Some treatments may require advance payment or payment in installments.

6.3 Refund Policy

Refunds are considered on a case-by-case basis for medical reasons or service issues. Cosmetic preference changes do not qualify for refunds.

7. Appointment and Cancellation Policy

7.1 Appointment Booking

Appointments can be booked through phone, WhatsApp, or our website contact form. Confirmation will be provided via phone or message.

7.2 Cancellation Policy

• Consultations: 24-hour notice required
• Procedures: 48-hour notice required
• Emergency cancellations will be accommodated
• Repeated no-shows may result in appointment restrictions

8. Limitation of Liability

8.1 Medical Complications

While we maintain the highest standards of care, medical procedures carry inherent risks. We are not liable for complications arising from:

• Patient non-compliance with instructions
• Undisclosed medical conditions
• Individual healing variations
• Unforeseeable medical reactions

8.2 Website Information

Information on our website is for educational purposes only and does not constitute medical advice. Always consult with our medical professionals for personalized guidance.

9. Intellectual Property

9.1 Website Content

All content on our website, including text, images, logos, and videos, is protected by copyright and intellectual property laws. Unauthorized use is prohibited.

9.2 Patient Information

Patient-provided information and medical records remain confidential and are used only for medical purposes as outlined in our Privacy Policy.

10. Privacy and Confidentiality

10.1 Medical Confidentiality

We maintain strict medical confidentiality in accordance with medical ethics and Indian healthcare regulations. Patient information is shared only with authorized personnel.

10.2 Data Protection

Personal and medical data is protected according to our Privacy Policy and applicable data protection laws.

11. Emergency Procedures

11.1 Medical Emergencies

In case of medical emergencies related to our treatments, contact us immediately. For life-threatening emergencies, call emergency services (108) first.

11.2 After-Hours Support

Emergency contact information will be provided after procedures for urgent medical concerns.

12. Compliance and Regulations

12.1 Medical Licensing

Our clinic operates under valid medical licenses and follows all applicable healthcare regulations in Karnataka and India.

12.2 Professional Standards

Our medical professionals adhere to Medical Council of India guidelines and international best practices in dermatology and hair restoration.

13. Dispute Resolution

13.1 Internal Resolution

We encourage patients to discuss any concerns directly with our team for prompt resolution.

13.2 Legal Jurisdiction

Any legal disputes will be subject to the jurisdiction of courts in Bangalore, Karnataka, India.

14. Modifications to Terms

We reserve the right to modify these terms at any time. Significant changes will be communicated to patients through our website or direct notification.

15. Contact Information